API Pricing Change FAQ
Is there any action required from me?
No, our billing system will automatically reflect the new rates.
How can I predict my future bill amounts?
If you would like to review your past usage volume to predict future bill amounts, log in to your Developer Portal Account. Select ‘Reports’ on the left-hand side of your Account screen and go to Invoice Details. Under Invoice details, select the billing cycle you would like to review, and the total call, location, and bookings count for that billing cycle will be listed at the top of the page.
Do you offer scaled or bulk API pricing?
Not at this time.
Pricing FAQ
What is the difference between a studio and a location?
Studio refers to the name of the studio and will have a Site ID associated with it (ex.1234). Location refers to the specific location for that studio (ex. LocationID=1). Please note that one Site ID can be associate with multiple locations. You can find your connected Studios and number of Locations on the Activity by Studio Report on the Reports tab of your Developer Portal Account.
Why do I have to pay for locations that are not using my integration?
Our API system is designed based on the existence of a Mindbody Site ID. A Site ID can represent one location or several locations. If you connect the integration to a Mindbody Site ID representing several locations, then you will incur API fees for all locations represented by that Site ID.
How can I stop paying for locations that are not using my integration?
Developers can remove sites from their account in the Developer Portal by going to Account / Site Permissions / Search for site (if needed) / Remove Site. This will then update the current number of locations that will be charged.
Do I have to sign a long-term commitment?
No long-term commitments or contracts are needed. The site access pricing is month to month. If you do not want to continue paying for the API, simply stop making API calls.
Is there a cost to use the public sandbox site?
No, it’s free!
Can I get a custom sandbox site?
Yes. Please use the API Support Form if you are interested in purchasing a custom sandbox
What are the benefits of a custom sandbox site vs. the public sandbox?
A custom sandbox site gives you more control and flexibility over the data and your testing environment than the free Mindbody sandbox.
Is there a cost to use a custom sandbox site?
The cost of the custom sandbox site depends on the options below:
- $500 one-time for a site with no example customer data
- $1,000 one-time for a site with sample customer data preloaded
- $500 annual fee for each year thereafter
Which methods of payment do you accept?
All major credit cards are accepted. As part of the go-live process, you will be asked to input your credit card.
Why do you need a credit card on file?
Since all API fees are paid in arrears, we require a credit card on file.
What currencies are accepted?
API usage is charged in US dollars (USD). Any region can access the API and will be charged in USD.
What determines my billing day of the month?
- Billing begins immediately when the developer’s integration goes live. The billing cycle continues the same calendar day of each month afterwards. (For example, if you went “live” on January 15, your billing period is the 15th–14th of each month, with payment due on the 15th)
- Entering a credit card does not start the billing cycle. API fees start when you make your first call to the API.
Why do some bills have taxes and others do not?
- All US state’s taxation laws are different. The billing system will apply tax to the invoice accordingly based on the billing address associated with the account.
- We do not charge taxes for regions outside of the United States.
What if I think I need a refund?
- If you have questions about an invoice, please reach out to your Partner Manager or email Partner@mindbodyonline.com. The Partnership Team will work with you to determine if you may be eligible for a credit or refund.
- If you are issued a refund, it can take 3-10 business days to reflect on your payment account. If you are issued a credit, this will be applied to your next invoice.
How do I update my credit card on file for my API developer account?
Use the following steps to help you to update your credit card on file:
- Log in to developers.mindbodyonline.com.
- Select Account at the right.
- Go to your Account Summary on the left.
- Then select the option to update card.
Who should I contact if I have more questions related to pricing?
Activity & Billing Reports FAQ
Will these reports apply to Mindbody & Booker API usage?
No, the reports apply only to Mindbody usage.
Who should I contact with questions?
Reach out to your Partner Manager or email Partner@mindbodyonline.com
Where can I view these Mindbody reports and activity summaries?
Access these reports in your Developer Account home screen, on the left-hand navigation panel, under the Reports tab.
How do I use these reports?
Each report is sortable by column category and can be exported to Excel/CSV.
Can I view past usage and billing data?
Historical Mindbody API activity & billing information is available from November 2022.
What API usage is included in Billing Detail Reports?
The Billing Detail Reports are populated based on your billable API usage with Mindbody. That means they will only include active usage.
Why do I have more site permissions than what is shown in the Biling Reports?
Note that your Site Permissions count may vary from your billable locations count. If you notice permissioned sites that don't appear in the Billing Detail, you may manually disconnect those sites from your permissions list.
Why can't I select a custom date range for these reports?
The Billing Detail Reports pull your usage data from your Mindbody invoice. Billing begins immediately when the developer's integration goes live. The billing cycle continues the same calendar day of each month afterwards. (For example, if you went “live” on January 15, your billing period is the 15th-14th of each month, with payment due on the 15th)
Where do I view my monthly API usage invoice?
The Billing Detail Reports are NOT your Mindbody invoice, but rather the data used to calculate your Mindbody invoice. Your invoice is sent to your email monthly. If you need a copy of your invoice, please contact your Partner Manager or Partner@mindbodyonline.com
I see an error when running the report. What should I do?
If you are unable to view results for a selected billing period, that may indicate your invoice was not generated. Please contact your Partner Manager or Partner@mindbodyonline.com
Can I see the Billing Detail Reports in my Sandbox account?
No, since Sandbox accounts are not billed, this reports tab will not be available. Use the Account Summary page in your Developer Account to view usage.